Celplas Shipping Information
Shipping & Delivery Information
At Celplas PVC Ltd, we aim to make shipping as straightforward as possible. Orders placed by 10am are typically delivered within 3–5 working days.
Please note: shipping times do not include weekends or bank holidays.
What to Do When Your Delivery Arrives
All deliveries require a signature. Before signing, please inspect your goods carefully. If anything is damaged, ask the driver to return the items and call us immediately on 01253 591717.
Shipping Delays
Occasionally, your shipping timeframe may be affected by:
- Payment clearance
- High order volumes or temporary stock shortages
- System outages
We’ll always keep you informed if there’s an issue with your order.
Delivery Charges
| Area | Charge |
|---|---|
| Standard (within postcode map) | £10.00 |
| Free delivery (orders over £100, within postcode map) | Free* |
| Outside postcode map — Mainland UK | £20.00 flat rate |
| Remote areas (Highlands & Islands) | Price on application |
For Highlands & Islands shipping quotes, please call us on 01253 591717.
*Free delivery applies to orders over £100 within our standard postcode coverage area.
Returns & Refunds
If you are unhappy with your order, you must notify Celplas PVC Ltd by email at info@celplas.co.uk within 24 hours of receiving your goods.
Any goods being returned must be received by Celplas PVC Ltd within 7 days of delivery.
When contacting us regarding a return, please include your order number, full name and contact details.
Faulty or Damaged Goods
Celplas PVC Ltd will accept returns for goods that are faulty or damaged.
If your goods arrive damaged or faulty, please contact us as soon as possible and provide details of the issue.
Where goods are confirmed as faulty or damaged, Celplas PVC Ltd will be responsible for the reasonable cost of returning the goods.
Unwanted or Over-Ordered Goods
Returned products must be:
- In the same condition in which they were supplied
- Unused and undamaged
- In their original packaging
- In a resellable condition
Once the returned goods have been received and inspected, a refund will be issued where applicable.
Original delivery or postage charges are non-refundable unless the goods are faulty or damaged.
The customer is responsible for the cost of returning unwanted goods.
We recommend using a tracked or recorded delivery service when returning goods, as Celplas PVC Ltd cannot accept responsibility for goods that are lost or damaged while being returned to us.
Refunds
Approved refunds will be processed once the returned goods have been received and inspected by Celplas PVC Ltd.
Any refund will be made using the original payment method where possible.
